Sun&R.Lab LLC. (“we”) recognises the importance of personal information and handles it in accordance with Japan's Act on the Protection of Personal Information (APPI) and related laws. This policy describes how we handle information collected through the NEIGE & THÉ Maison site (https://neige-et-the.com, “the Site”) and related services.
1. Information We Collect · 取得する情報
We may collect the following information.
- Newsletter subscriptions: email address, source identifier (an internal label indicating where the form was submitted), and timestamp. Stored in our Supabase
subscriberstable. - Contact form submissions: name, email address, subject (optional), message body, and timestamp. Stored in our Supabase
contact_inquiriestable. - Access logs and cookies: IP address (hashed by Vercel Analytics), browser type, referrer, page visited, timestamp, and cookie identifiers.
2. How We Use Information · 利用目的
We use the information collected for the following purposes.
- Delivering the Newsletter and managing subscriptions
- Replying to and following up on inquiries
- Notifying allocation-list members at premier service, and offering limited editions / seasonal releases
- Statistical analysis to improve the Site
- Detecting and preventing misuse, and operating the Site safely
- Compliance with applicable law
3. Data Retention · 保有期間
We retain information only as long as needed for its purpose.
- Newsletter email addresses: deleted promptly upon unsubscribe. An unsubscribe link is included at the foot of every Newsletter email.
- Contact form data: retained for up to five years after the inquiry has been resolved (unless a longer period is required by law), then deleted promptly.
- Access logs: retained per Vercel Analytics' standard retention period.
4. Third Parties · 第三者提供
We do not provide your information to third parties without your consent, except in the following cases.
- When required by law
- When necessary to protect a person's life, body, or property and consent is impractical
- When provided to processors (database, hosting, email delivery, analytics) within the scope necessary to fulfil the stated purposes
Our principal processors are as follows.
- Supabase (database · United States / EU): stores Newsletter and Contact form data.
- Vercel Inc. (hosting · Vercel Analytics · United States): serves the Site and provides aggregated analytics.
- Resend (transactional email · United States): planned for future transactional mail (e.g. inquiry auto-reply). We will revise this policy when the integration ships.
Some processors are located outside Japan; your information may be transferred internationally. We will provide additional information about destination jurisdictions on request.
5. Cookies · cookie および類似技術
The Site uses cookies and similar technologies via Vercel Analytics to understand usage and improve the Site. Vercel Analytics anonymises identifiers such as IP addresses before generating aggregated statistics. You may decline cookies through your browser, but some Site features may not work as a result.
For visitors in the European Economic Area (EEA), we handle analytics and marketing cookies in line with the GDPR's guidance.
6. Your Rights · お客様の権利
You may request access to, correction of, deletion of, or a suspension of use of your personal information. Where the GDPR applies, we additionally honour the rights to data portability and withdrawal of consent.
- Newsletter unsubscribe: available at any time via the unsubscribe link in any Newsletter email.
- Contact data deletion: please contact us at the address below. We will verify identity and respond within a reasonable time.
7. Security · 安全管理措置
We employ organisational, human, physical, and technical safeguards to prevent leakage, loss, or damage to information. Measures include access control, encrypted (HTTPS) transport, confidentiality agreements with processors, and prompt deletion of information no longer needed.
8. Children · 子どもの情報
We do not knowingly collect personal information from children under 16. If we learn that we have collected such information without parental consent, we will delete it promptly.
9. Changes · 本ポリシーの変更
We may revise this policy in response to changes in law or service content. Material changes will be announced on the Site. Your continued use after such changes constitutes acceptance of the revised policy.
10. Contact · お問い合わせ窓口
For questions or requests regarding this policy, please contact:
- Operator: Sun&R.Lab LLC.
- Address: Niigata-shi, Niigata, Japan
- Email: contact@neige-et-the.com
- Contact form: /en/contact
We treat the information entrusted to us with the same care we bring to a single cup.
Effective: 2026-05-07 · Last revised: 2026-05-07